🔁 Refund Policy Izeefy India

Thank you for shopping with Izeefy. This Refund Policy explains how refunds, returns, and replacements are handled for orders placed on izeefy.in

Since we specialize in customized and print-on-demand products, each item is made specifically for you after your order is placed. Because of this, our return and refund guidelines are slightly different from regular retail stores.

📌 Nature of Our Products

  • All products are made-to-order
  • Many items are personalized based on your input
  • Production begins only after successful payment confirmation

Because every product is custom-made, returns are limited to specific situations listed below.

❌ Returns & Exchanges

We do not accept returns or exchanges in the following cases:

  • Change of mind after placing the order
  • Incorrect size selection
  • Wrong customization details submitted by the customer
  • Minor color differences due to screen/display variations

✅ When You Are Eligible for a Refund or Replacement

You may request a refund or replacement if:

  • Your product arrives damaged
  • The item is defective or misprinted
  • You receive the wrong product
  • Items are missing from your order

📸 What We Need from You

To review your request, please share:

  • Your Order ID
  • Clear photos of the product
  • Evidence of the issue

Requests without proper proof may not be approved.

⏳ Timeframe to Raise a Request

  • Please contact us within 7 days of delivery
  • Requests made after this period may not be eligible

💰 Refund Process

If your request is approved:

  • The refund will be issued to your original payment method
  • Processing time is typically 5–10 business days

In some cases, we may offer a replacement instead of a refund, depending on the issue.

🚫 Situations Where Refunds Are Not Applicable

Refunds are not provided if:

  • An incorrect shipping address was entered
  • Delivery failed due to customer unavailability
  • There are delays caused by courier partners
  • There are minor design or placement variations

📦 Order Cancellation

  • Orders can be canceled before production begins
  • Once production starts, cancellations are not possible

🚚 Lost or Missing Orders

If your order is marked as delivered but you haven’t received it:

  • Contact us within 7 days
  • We’ll coordinate with the courier partner to investigate

🔗 Related Pages

For more details, you may also review:

📧 Contact Us

For any refund-related questions, feel free to reach out:

📩 hello@izeefy.in
(Include your Order ID for faster support)

❓ Frequently Asked Questions

Can I return a customized product?

No, customized products are generally not eligible for return. However, if the item is damaged, defective, or incorrect, we will offer a replacement or refund.

When will I get my refund?

Once approved, refunds are processed within 5–10 business days to your original payment method.

Can I cancel my order after placing it?

Yes, but only before production starts. Once your order is in production, cancellation is not possible.

What should I do if I receive a damaged product?

Please contact us within 7 days of delivery with photos and your Order ID. We’ll review the issue and resolve it quickly.